Package 3
Service Desk Cleanup Pack
£1,500–£3,000
✔︎ Close stale tickets
✔︎ Write knowledge base articles
✔︎ Standardise responses
✔︎ Add SLAs & dashboards
✔︎ Ideal if you run triage/ServiceNow
✔︎ 1-week sprint: capture pain points
✔︎ Produce a swimlane + savings estimate
✔︎ Build a tiny automation (e.g., intake form)
✔︎ Googles Sheet
✔︎ Email/Slack alerts